The allegations made in these complaints are unproven, are not always affiliate of all consumers’ experiences with Earnest, and can get have dated recommendations (about rates, bonus offers, etc.).
Keep in mind that a loan provider which have a massive clientele is probable getting a high number of complaints when compared with shorter lenders
Less than there is included step three of the very most recent issues (as of this creating) where the individual approved express their facts.
Requested Earnest once more to help you terminate the loan
“To your Thursday, XX/XX/2022 at XXXX XXXX, just after President Biden established debt relief to own borrows out-of federal student financing, student-financing re-finance company Earnest delivered an e-post which have a title you to definitely improperly ideal the recovery had been put on profile. This new headline discover, ” [ My name ], doing $ XXXX inside the provided financing is finished exactly what towards people? ” Under consideration, some body viewing it headline will get unwittingly re-finance the student loan prior to its credit card debt relief try used. As well as, one’s body of your own e-mail states one ” brand new Given [ try ] increasing their interest prices, ” that may generate potential consumers wrongly think that the fresh rates on their government funds are being raised. This new e-send was connected. Become fair, an effective disclaimer was at the beds base, nevertheless entire of your age-mail is mistaken. Furthermore, the brand new disclaimer to the Earnest ‘s site does not echo this new payment suspension from the stop of the season, let-alone through the latest measures for the forgiveness. Brand new screenshot was connected. Visit serious -> Beginner Debt Re-finance -> View my personal speed, otherwise, equivalently, earnest/_/slr-ui/rate-check/get-become I really don’t keep government student loans, nevertheless the issue is significant adequate on CFPB to investigate and steer clear of injury to possible borrowers. “
“My lender is Earnest. My regular monthly statement should have been released on or about the XXXX ( XX/XX/XXXX should have been the most recent ). They have not sent it. I waited a few days and called in and they said it was a known issue, still no statement. A few days later I received an email from them saying to log in and review my statement, still nothing, so I called in the next day. They promised they were fixing the issue and the statement would be out by the end of the week ( XX/XX/XXXX ) – XXXX XXXX came and went still nothing. They don’t have customer services on the weekends so today- Monday Morning – I called in and they now say they have no ETA on when the statement will be available. It includes a <$>incentive and a lower rate. All they are waiting for is a statement from my current lender Earnest and I can not get it. Whatever their problem is, this is not a reasonable amount of time to wait for my monthly statement.”
“I requested an Earnest account for my tuition at XXXX XXXX. After I requested the loan I found a way to pay for the tuition without the loan. Earnest sent me a notice that the loan was dispersed to XXXX on XX/XX/2022. I asked XXXX if they received the payment and could they return it to Earnest? They did not received payment from Earnest. This was confirmed by XXXX on XX/XX/2022. Earnest stated they had dispersed the loan. XXXX does not have the funds on XX/XX/2022. Earnest will not cancel the loan without the funds being returned. Earnest charged me <$>payment of funds that were not dispersed to XXXX. They stated they could not until the funds were dispersed on XX/XX/2022. XXXX again states no funds received. XX/XX/2022 Second payment is now due on a loan that has not dispersed to XXXX. I can not get the loan cancelled. There is no number for servicing. All correspondence is via email. Some emails go unanswered. Tuition is due in full on XX/XX/2022 and still no dispersement from Earnest. However, both payments are now due. This is impacting my credit and my opening of a loan for a mortgage. I have all billing and email correspondence for reference.”
